An Open Letter To Netflix

Dearest Netflix,

What the fuck.

No, seriously. What the fuck is going on with you? Why is it that you don’t seem to fucking function anymore? Not even in the “I hate the way you tried to ‘streamline’ your shit” kind of way, either. But in the “I don’t think your employees are actually doing their jobs” kind of way.

I guess it started a while ago, maybe even before you decided to start charging more for shit. Splitting up the DVD and Instant services was just an asshole move. But things were rocky before then, weren’t they?

You started suggesting things that you thought I might like that were NOTHING like the movies and shows I had just watched or were in my history. Okay, I can see that I suppose. Maybe there’s something in this romance movie I might like even though 70% of what I watch is drama or horror, and 20% of it is comedy. Maybe somebody dies, I don’t know.

From there it went to what you were comparing with what. In your “More Like ___” sections, I started to find more and more things that were NOT alike at all. Not in any way. That got paired up with the fact that you started grouping things wrong. Care Bears in science fiction? That’s not how that works.

Then it was like a trainwreck happening, one that’s still happening. One that I just don’t even try to understand anymore.

– You say there are new episodes in a series when there aren’t any.

– You list things on the New Releases tab when they’ve been out for four or five years. If you just got it, and are just now able to let us see it on Instant, it should go under Just Added.

– There is no longer any way to search by actor if you’re not online doing it. It just tells you that shit doesn’t even exist. I’m sorry, but I’m pretty sure that Marilyn Monroe did a couple of movies and that you’ve got them all stashed somewhere. The fact that I have to search each one by title instead of being able to bring them up by her name? What the hell?

– Your copy is wrong. More often than I would like, I find myself watching something because of the description I read. And hating it. Or, on the flip side, not watching it because it sounds like something I would loathe, and then finding out later that I would have loved it.

– Your employees aren’t paying attention to what they’re doing. Did you know that for a really long time after you added Life to Instant that you had Charlie Crews’ name completely wrong? Hm? You did. Shouldn’t have happened.

– Episodes for shows are actually skipped over during regular play. When I watched Supernatural, it skipped over half of a season when I was hitting “play next episode”. When I watched Ugly Betty, the first few episodes of the first season had the wrong information tied to them, and weren’t in order. A couple might have even been missing, but since I don’t know the series, I couldn’t say. But it was all very confusing.

– Recently Watched randomly just doesn’t show up at all. Doesn’t seem to be any reason for it. I’ll just turn on my 360, fire up Netflix, wait to see my Recently Watched so I can easily pick up where I left off, and … it’s not there. The whole goddamned field is just gone.

Now let’s add into the things I’ve spoken of before, shall we? I’ll just copy and paste it to make things easier for both of us.

“To make it worse, Netflix also changed their dashboard to coincide with the Xbox change. And the Netflix dashboard is so goddamned useless sometimes that I want to throw things. They show you movies you might like to see during the last bits of movie you’re watching (some movies have stuff going on during or after the credits, so I’m not particularly happy that they reduce the screen) but they don’t give you a description of the movie, you have to seek it out after to see what it’s about. There’s no way to rate a movie without playing it. There’s no longer any way to mark that you’re not even interested in the movie anymore, so stuff you really don’t want to keep seeing pop up will, unless you go to the site. For tv shows, you can’t go in and pick an episode unless, again, you start playing the series. So if you haven’t watched in a while and want to see if the “new episodes” they’ve added are really and truly new, you have to start playing, then go to the episodes list. This is completely stupid.”

That’s just something I tacked onto a rant about the 360 dashboard. I think it’s good here, too. Since it’s about you. And the things you’re slacking on. Or forgetting. Or just don’t care about anymore.

The money I shell out to you for this service might not mean much to you. But it means a lot to me. I’m on a really strict budget. Netflix is one of the things that is completely unnecessary to life that I allow myself. A fun little thing that I enjoy having quite a bit.

It might not matter to you that all this shit is broken, but it matters to me, because of this money I hand to you every month. I know it matters to other people as well. Maybe they don’t use Instant as much as I do. Maybe that 10 bucks isn’t a really big deal to them. But it still matters. You know why?

BECAUSE WE PAY YOU FOR THIS SERVICE.

It’s not something that you give us for free. It’s not an add on to DVDs like it used to be. It’s a stand alone service that shouldn’t be as fucked up as it is. It should work. It should be functional. It should be valid. It should be fun, and not frustrating.

I’m not going to threaten to not use your service, because that’s unrealistic at this point. But I am going to ask you to fix your shit, because I’m tired of it, and there’s a good number of people I know who are also tired of it. It should be seen as a courtesy to us, your paying customers.

To sum up?
Get your shit together, Netflix.

-Mila.

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One response to “An Open Letter To Netflix

  1. It’s fucking awful. Absolutely awful. My husband and I have found that we hardly watch Netflix anymore and are considering getting rid of it completely. It’s only really useful for bad B sci-fi movies and tv shows that I didn’t watch the first time around or didn’t have the channel for (like HBO and Showtime series as an example). It’s absolutely ridiculous.

    We canceled our XBox Live memberships and now stream Netflix through our Blu-Ray player only. Mostly because we hate what XBox has done to its dashboard and so forth.

    I’ll take my online rp games over XBox 360 anyway these days. And Netflix frequently errors out and doesn’t work for streaming. I want to shove a wire brush up its ass sideways sometimes.

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